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Frequently Asked Questions

How do I import a document?

To import a document, launch Blaze on your device, navigate to the Library, and click the "+" button in the toolbar. You can select any PDF, EPUB, or text file from your device storage, iCloud Drive, or other connected file apps.

Why are images missing from some of my files?

If you are on the Free Plan, Blaze extracts plain text only from imported documents, which removes diagrams, formatting, and images to keep the screen focused. If you upgrade to the Premium Plan, you will see the high-fidelity render with all layouts, tables, and images preserved alongside the RSVP viewer.

How do I cancel my subscription or request a refund?

Since all transactions are processed through Apple's billing system, you must manage your subscriptions in your Apple ID settings. You can view or cancel your subscriptions directly by clicking the link in the sidebar or visiting App Store > Account > Manage Subscriptions. For refunds, please contact Apple Support.

Does Blaze work offline?

Yes! Blaze operates in a local-only configuration. Your documents, text analysis, and reading engines run completely on-device, meaning you can read anywhere without an internet connection.